New England Behavioral Services

Effective Date: August 4, 2025

New England Behavioral Services (NEBS) is committed to safeguarding your personal information and ensuring transparency in how we communicate. This SMS Privacy Policy explains how we collect, use, and protect information you provide when you consent to receive text messages from NEBS. These messages may include communication about sessions, special events, and agency reminders for parents, caregivers, and staff.
 

Your privacy matters to us, and we encourage you to read this policy carefully.

When you consent to receive SMS (text) messages from NEBS, we may collect and store the following personal information:
- Your mobile phone number
- Your name (if provided during registration or communication)
- Communication preferences (e.g., opt-in/opt-out status)
- Date, time, and content of SMS messages exchanged
 

We do not collect sensitive personal or medical information through SMS unless you explicitly authorize such communication. We limit SMS content to necessary logistical, scheduling, or program-related messages.

We use the collected information to:
- Send appointment confirmations and reminders
- Share group updates about sessions or special events
- Notify staff and families of agency-wide announcements or closures
- Respond to your inquiries and confirm service-related communications
- Manage your preferences for SMS communication
 

Your phone number is only used for the above-stated purposes. We do not send marketing messages via SMS.

NEBS does not share your mobile number to third parties or affiliates.
 

You can opt out of receiving SMS messages from NEBS at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS communications unless you provide renewed consent.

Please note that SMS messages are not encrypted. For your protection, we avoid including sensitive health or financial information in text messages. While NEBS uses safeguards to protect your data, you understand that SMS is not a secure form of communication and accept associated risks.

This SMS Privacy Policy is made available:
- As a direct link on our website www.nebsaba.comon the Agency Contact page

- In print upon request at our office locations
 

If you have any questions or would like to modify your communication preferences, please contact us.

New England Behavioral Services
607 Pleasant Street, Attleboro, MA 02703
Phone: 844 – TALK - ABA
Email: info@nebsaba.com
Website: www.nebsaba.com